Customer Testimonials
Great customer service overall. James made the process of leasing a new GLA very smooth and I'm happy with my new car!
It's good It's clean and on time Follow up is excellent Except they didn't carwash my car which was mentioned during checkin
Quick service by the car service person. A longer than expected waiting time (more than 30 min. ) for the customer service person to take the car to be serviced from me
Great customer service from Lance by going extra step to resolve customer concerns. Great customer service from Lance! He went the extra mile to understand and resolve my concerns. I really appreciate his effort, patience, and commitment to making sure the issue was taken care of.
Timely service.....helpful, knowledgeable staff Give Lance raise, give Lance a raise, give Lance a raise
Marco was great! He knew what was needed, didn't try to oversell and offered helpful deals, had my car ready at the time promised and was friendly throughout!
Excellent. Great Service Advisor to work with Subject Matter Expert Outstanding hospitality Always goes extra mile to help customers for delight
Usually able to get in on short notice, generally have the parts in stock, service technicians are always very professional
Lance Nunes is a great service advisor! He’s very knowledgeable and always helpful! I highly recommend mercedes-Benz of Pleasanton for Service!
Good service and very helpful I had a little trouble with my card and the manager helped with come up with a solution
The mobile mechanic service I just received for my car was outstanding. Adrian was very happy to help and made sure I understood what went wrong and how it was going to be handled. He drove my car to the dealership for the service and clean up. Fortunato and the dealership took care of issues and had my car back to me that afternoon.
Very good and efficient and pleasant. Professional It was really nice and good and fine
Very accommodating and respectful Very helpful with questions and tries to find a way to accommodate the clients needs
Good customer service, excellent knowledge of issue, steered me in the right direction. Friendly and professional
Outstanding group of people. Everyone I interacted with was amazing. I'm very pleased. Highly recommend
It was great. It was easy to get a service appointment and the customer service was great as well.
Lawrence is professional. The communication is great ?? The experience at the dealership is smooth including advising, shuttle and communication
Always a very convenient and smooth process at the Pleasanton dealership. Everyone is friendly, and great to work with.
I bought a Mercedes GLE 53 AMG from Walnut Creek and found the Walnut Creek service department to be absolutely terrible! I started taking my car to the Pleasanton location and I’m dealing with LANCE NUNES Who is awesome!!! I highly recommend Pleasanton for service on your vehicle.!
The Pleasanton Mercedes Service Department provides excellent diagnostics evaluation and service. The video of the tech's review is outstanding. I have taken my 2002 E-320 there for service all these years and it is still running great thanks to their expertise! Great job by the Service Manager Tim, Service Rep Cassidy, and Service Rep Lance!
This dealership was amazing, I purchased a Mercedes for my wife from Stephen Lao who was very easy to work with, I appreciated how he had everything ready for us to get in and out quickly. His quick responses and efforts made him stand out over local dealers. I’d recommend him and this store to anybody, thanks again for making it so smooth!
We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our ... Read More DealerRater - Oct 11, 2024
I would like to give a "5 STAR+" rating to Mr. Kym Chu. He has been absolutely brilliant in making things happen for me. I truly believe that he has stretched himself above and beyond to make me a proud owner of EQS 580 SUV 4 MATIC (Pinnacle Trim). In fact this is not the first time, It's for the third consecutive time that I have been relying on him (and only him) to get a Mercedes. Thank you so much Kym!! Really appreciate your cooperation. Hope this relationship will grow even further.
5 stars for Kym Chu helping us On our G wegon thank you for helping us we will definitely come back again on our next car !
Carlos Ramos was very nice and professional and I received my service immediately and also very well.
I researched the car I wanted and found it at Mercedes Benz of Pleasanton. Jakob Aini was my representative who saw it through. He even drove me to the rental company where I dropped the rental car off so I could drive my new car home. There are a lot of steps to buying a car. All in all, a pleasant experience!
Great dealership. Very easy to work with to get a deal. Sales rep are very respectful.
I had an issue with this dealer and want to give them a shout out for resolving my issue and doing it in a great way. Thanks much to Lance and the Service team!!
Went with my wife to look for a new SUV. Met John Modica he explained the difference between the models was very friendly. Very helpful.. He was extremely low pressure found this something that fit our budget perfectly. Thank you so much.
We found a GLA250 in the right interior and exterior . The dealership was both helpful and were able to put a great deal together. They then went out of their way to make sure the car was perfect including adding a full tank of gas.
Mostafa was awesome. His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. He is the best auto dealer I have ever worked with in my 55 years of buying cars. Thank you to your dealership for having such a high quality person to serve customers!
Friendly Staff. Clean facility and lots of inventory to choose. Fast and easy clear financing options
I have been to many Bay Area dealerships and Pleasanton Mercedes is just awesome. I can’t believe they got less than 5 stars. Every time I been there they have gone out of there way to help me. The service advisors have all been courteous. Get to know the folks there and have a level of normal expectations and all will be golden.
I recently came in to this dealership to buy my C300 and had a great experience start to finish. They had a bunch of really nice inventory right out front to choose from and when I found the right one the rest was pretty easy. I did a lot of research before coming in so I knew what a good price was and I got it. I was very happy with everything. Would come back again.
Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (... Read More DealerRater - Apr 7, 2013
I was over 300 miles from home when the SRS (Supplemental Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle in immediately to have service tech Brad run codes.
They assured me my vehicle was safe to drive and to bring it in first thing Monday morning (ahead of scheduled appointments) to have it repaired.
7:30am I met with Rick, another Service Advisor, he wrote me up and had me shuttled back to my hotel. Within 2 hours he called stating my vehicle was ready and a ... Read More DealerRater - Jul 30, 2006
