Customer Testimonials

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DealerRater Mar 10, 2024

Carlos Ramos was very nice and professional and I received my service immediately and also very well.

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DealerRater Oct 9, 2023

I researched the car I wanted and found it at Mercedes Benz of Pleasanton. Jakob Aini was my representative who saw it through. He even drove me to the rental company where I dropped the rental car off so I could drive my new car home. There are a lot of steps to buying a car. All in all, a pleasant experience!

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DealerRater May 15, 2023

Great dealership. Very easy to work with to get a deal. Sales rep are very respectful.

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DealerRater May 2, 2023

I had an issue with this dealer and want to give them a shout out for resolving my issue and doing it in a great way. Thanks much to Lance and the Service team!!

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DealerRater Apr 25, 2023

Went with my wife to look for a new SUV. Met John Modica he explained the difference between the models was very friendly. Very helpful.. He was extremely low pressure found this something that fit our budget perfectly. Thank you so much.

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DealerRater Apr 4, 2023

We found a GLA250 in the right interior and exterior . The dealership was both helpful and were able to put a great deal together. They then went out of their way to make sure the car was perfect including adding a full tank of gas.

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DealerRater Sep 14, 2022

Mostafa was awesome. His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. He is the best auto dealer I have ever worked with in my 55 years of buying cars. Thank you to your dealership for having such a high quality person to serve customers!

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DealerRater Jun 15, 2022

Friendly Staff. Clean facility and lots of inventory to choose. Fast and easy clear financing options

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DealerRater Dec 27, 2017

I have been to many Bay Area dealerships and Pleasanton Mercedes is just awesome. I can’t believe they got less than 5 stars. Every time I been there they have gone out of there way to help me. The service advisors have all been courteous. Get to know the folks there and have a level of normal expectations and all will be golden.

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DealerRater Apr 26, 2016

I recently came in to this dealership to buy my C300 and had a great experience start to finish. They had a bunch of really nice inventory right out front to choose from and when I found the right one the rest was pretty easy. I did a lot of research before coming in so I knew what a good price was and I got it. I was very happy with everything. Would come back again.

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DealerRater Apr 7, 2013

Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (...

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DealerRater Jul 30, 2006

I was over 300 miles from home when the SRS (Supplemental Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle in immediately to have service tech Brad run codes. They assured me my vehicle was safe to drive and to bring it in first thing Monday morning (ahead of scheduled appointments) to have it repaired. 7:30am I met with Rick, another Service Advisor, he wrote me up and had me shuttled back to my hotel. Within 2 hours he called stating my vehicle was ready and a ...

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