Customer Testimonials
My rating of this dealership is a 10 of 10 they checked everything that was supposed to be checked even gave me a loaner car..
Great communication quality work done in one day I am treated with respect and courtesy
Our sales person Muhammad was very knowledgeable and customer focused. We enjoyed the entire experience.
It was good. I am happy they gave me a very nice loaner vehicle and coordinated the service well.
I’ve been helped by Fortune at Mercedes-Benz Service for nearly two years, and he has been absolutely outstanding. He’s consistently professional, proactive with follow-ups, and always makes sure everything is handled promptly and efficiently. Truly exceptional customer service every time!
I had a great experience getting my car serviced at Mercedes-Benz dealership. The team was professional, friendly, and attentive, making the entire process smooth and hassle-free. I appreciate the care and excellent customer service!
The staff is very professional and kind. Friendly and nice. Shane Boyd has been my service advisor for Almost 10 years now.
The dealer was great, 10 out of 10 but the service you provided for a shuttle/ride back home with Lyft was really bad. Car was very dirty disgusting. I didn't even wanted to get in. Went from driving my Mercedes to riding in what it seemed a homeless person's car. He was speeding. Going 60 on 40 down Dougherty rd.
Lance has been my service representative for many years. He goes over and above for customer satisfaction.
Got what i wanted. I was in and out. The process was easy and faster then the experience i had years ago when i purchased a car at another dealership.
Got what i wanted. I was in and out. The process was easy and faster then the experience i had years ago when i purchased a car at another dealership.
Lawrence kept me updated throughout the process and followed through. Under promise and over delivered.
Courteous. Professional. Affable. Concern for satisfaction. Efficient. Excellent followup! Including a call after a little problem resolved to make sure car was performing properly. Ende with Happy Holidays:-)
Carlos addressed my concerns, he was attentive and kept me updated My service was great including the loaner car
Awesome Appreciate the great customer service I received at MB of Pleasanton and Fortune my service provider
Mercedes Benz of Pleasanton Service Department has always been professional and customer oriented. I’ve been a satisfied customer since 1998.
Kim (Sales), Marco (Service), Chris (Workshop) listen attentively and complete the requested actions diligently and promptly.
Courteous professional efficient and attention to detail. Facility is very pleasant. Definitely will return as a repeat customer
Everything went well except when they detailed the car they completely forgot the trunk which was very disappointing. .
Very friendly, kind, willing to go the extra mile to find me the perfect car.
He was very nice and found me a phone charger and got me out of there in less than an hour, which was great
All excellent, I had one question regarding my camera recording device, which he tried to research & provided clarification for the USB used for recording could be the issue as nothing has been found with recoding port. In addition to that Service Advisor (Fortunato Barajas ) offered me to take care of car washing & vacuum inside which I was not expecting nor did I request. So my experience was excellent!!
Lance always takes care of me He's truly an expert as his job. The best
Very responsive; got me what I needed even though it wasn't carried in stock Very professional
Very welcoming staff. No snobbery which I always felt in the Fremont dealership. This was my first time here. Felt like I had been coming here for years. Work done in time specified. No nonsense.
Have a confirmed (email & text, also phone call confirmation) appointment for my 2024 Sprinter. @10am. Dropped the van @ 8am. Came back 4pm to pick up the van to find out they did not even check my van at all. They said sorry we forgot to do your van come tomorrow! I had to arrange for someone again to drop pick up and drop me from the dealer due to lack of responsibility and negligence at their service department.
Last year same thing happened at the service department different service rep, dropped the van and when I called to pick they ... Read More DealerRater - Nov 8, 2026
Great personal service very attentive Marco provided exceptional service today. He took the time to explain the multi-point inspection clearly without trying to push unnecessary repairs. The work was completed faster than expected, and the communication throughout the day was excellent. I will definitely be bringing my vehicle back here
Good service overall. Was on time. Was able to explain the service details very well. Izaiah was excellent
MB of pleasanton provides straightforward, hassle-free service, and Marco my service advisor is always very helpful.
He is very kind to service me by informing me about the items and prices I prefer and sending me the video of the process in the workshop.
The true test of good service is when something isn’t perfect, but all worked to make it right. Thank you Lawrence!
We had a very good experience at this dealership. Moustafa was very helpful. He showed us multiple vehicles and gave us the best deal. He is amazing to work with.
Work was extremely efficient.fast and kept us on the loop all the way. We like the video part that kept us informed.
Professional interactions with all involved. Dealership was very clean. Everyone we approached or saw smiled at us.
Outstanding! Because of her, I will definitely purchase my next car there The BEST! OUTSTANDING
Excellent, cordially greeted Work was done as per my expectation Correct ?? ?? Correct ??
I was in and out. knowing what I wanted was helpful. Kym chu was good, he greeted us at the door and helped us right away.
The Pleasanton dealership, service and sales, has been been easy to work with over the many years.
Very professional dealership from the ordering process, communication from start to finish and lastly, the delivery of the vehicle. Was also pleased in the value they gave me on my trade in. Jeff Lao gave exceptional customer service throughout the process.
Patrick was amazing and he’s the reason I buy my cars from this dealership!
It was easy and smooth they make my visit pleasant They handled my repair in professional way
Lawrence is easy to work with and only suggests service we need he doesn't oversell and has our best interest at heart. Has great communication and is very friendly. Great customer service.
Overall it was excellent. This was my first time bringing in an electric vehicle. Only disappointment I had was that the vehicle was not charged up even a bit although it was there overnight.
Very efficient. Clear describing the deal and the quote. The passion of his working is cool.
Excellent They treat you like family Every one always speaks to you when he walks by. Family style dealership which is great, and you are part of the family
Top tier service and dealership. Completely exceeded my expectations. Great vibes great service and amazing people
Exceptional service at a reasonable price Lance went beyond the call of duty to assist us. He would always return my call and answer questions
Always friendly, helpful, and super knowledgeable. All the folks I encounter at the dealership are very welcoming and friendly.
Quick and efficient drop off and pick up. Shane ensured I was well covered and also helped me get my key fixed. Who knew that Panasonic batteries make a difference. Thanks Shane!
Prompt and comprehensive recommendations Facility is clean, service provided is consistently exceptional. Fortune really cares and it shows!
Kym elevated our car shopping experience, he was kind, patient and friendly. Never once did I feel rushed about buying. He was pleaser to work with and treated my minor child with outmost respect and included her in the conversations. Kym truly elevated the quality and integrity of Mercedes Benz. I will be submitting a yelp review shortly
I arrived for my appointment on time and after a short wait Cassidy explained what needed to be done. I agreed and she promised the work would be done that afternoon. I got a Lyft home. Cassidy texted me around 2:30 that the work was done and I came in to pick it up. Cassidy is always very informed about what needs to be done and my options.
Give Lance a raise! He's the reason I will now keep coming back. Great service. Above and beyond. Kept his word and made my business feel appreciated
Service was efficient timely communication was good and no post issues My service advisor really cared about what I wanted and my needs
She was able to final get my license plate attached properly & found a part for my visor after several times asking while my car was in for service.
Responsive and easy to work with Good communication Willing to be flexible with the schedule regarding pick up
Great team and great service advisor Lance in time great advise and maintained great relationship with Mercedez
Lance is great to work with. He has been very helpful throughout the years we have worked with him.
Our salesman Kim was amazing, he has amazing customer service, is extremely friendly, and professional we will definitely be using him for our future purchases
Excellent Exceptional service from carlos thank you for all the help, best service advisor incredible communication skills
Been working with Shane for many years. He has great attention to detail and amazing memory too.
Very helpful and fast and very nice and reliable for a loner car! Amazing, and very nice!
I always receive great service from Alischa, my service representative. She provides timely updates and recommendations so the service appointment runs smoothly.
Lackluster service on initial encounter. Too many issues with vehicle purchased from dealership. Not a single person or department taking ownership for the colossal failure witnessed. Decent purchase experience but heavily deficient service department. A layman would do a better visual inspection than these folks. My airbag was visibly detached from the steering wheel. Horn wasn’t working when I needed it to prevent an accident with my entire family in the vehicle. Smell from the vent was undeniable amongst other things. How these things could have been missed on a Mercedes Benz is beyond me. Left a bad taste ... Read More DealerRater - Nov 2, 2026
excellent and fast service and staffs were amazing . know what they are doing snd thier recommendations are worth considering
They took care of inside and outside details. Great customer service. Nicely done by Lawrence M
Shane Boyd is the guy to speak with . Friendly, knowledgeable and honest . Makes it worth continuing with a dealership way past warranty .
Anytime I come there, I always feel like I'm part of the family. Everyone's courteous and kind, they take care of my needs, and they always make sure to try to fit me into the schedule, understanding the type of work I do.
Hopefully our door handle wont give us trouble only then i can give a even better review but i really appreciate the manager calling in a specialist to look at the car handle
Friendly, good attention I felt comfortable people very knowledgeable They attention it was good I'm very happy and I will recommend my friends the Mercedes-Benz dealership
Smooth and easy Can't think of twelve more words to say about Mercedes Benz Pleasanton
Service needed complex issues to be resolved. Shane kept me updated. Shane did an excellent job
Cassidy was great to work with. She explained everything in detail regarding the service. Chris also went on a test drive with us and helped to identify the sound we were hearing, which ended up not being a big problem.
Izaiah is professional, personable and is a pleasure to work with. I appreciate his attention to detail. And kindness
He's the best, I go where he goes. I go where he goes He is the best at his job
Excellent service, always kept me up to date Very responsive, detailed and understood everything I needed for my vehicle
I’ve always had a great experience with the dealership. They always take good care of me, provide excellent customer service, and make sure I’m satisfied every time I visit. I truly appreciate their care and attention.
Sho was very pleasant to work with, and he took care of our purchasing needs, gave us what we wanted. Thank you so much
Mercedes Benz of Pleasanton by far is the best dealership I have visited. Very Professional!
He took care all my car issues and delivered the car until it fixed and provided the loaner card during this service which is very helpful
I had an excellent experience working with Jesse at Mercedes-Benz of Pleasanton. He was professional, knowledgeable, and helpful throughout the entire car-buying process. He made everything smooth and stress-free, took the time to answer my questions, and made sure I felt comfortable with my purchase. Jesse went above and beyond to provide outstanding customer service, and I would highly recommend him to anyone looking to purchase a vehicle. Thank you, Jesse, for making this such a great experience!
Easy to contact and schedule. Great communication during service I always go to Lance for service
Very friendly staff and efficient service, and coffee is so good Would definitely come back for future needs
Very quick in response! Very nice, understanding. Had couple lights come on with my new purchase but they get me in fast as they can!
Our sales representative Sho is very professional and friendly, he helped us to make a right decision
Nice staff, easy and fast process. Made it very easy for me to fix and get my car fast as possible.
The employees are kind and return calls within a timely manner. Price is always a sticker shock of fixing a car but they were good with not pressuring me to fix all the things.
Marco and team at MBZ of Pleasanton were very efficient at getting us in for a warning light that came up on our EQE EV. They ran the car thru a battery of tests to figure out what was wrong and got it done on only a day after we called with the problem. They were also helpful to get us a loaner car even with the late request. Great service.
Lawrence was great and friendly. Got the issues taken care of in a timely manner.
Always customer first and very timely with communication. Marco has always been my goto. Been a Mercedes owner for 30 years+, he's hands down the best advisor.
Lawrence was good and informed me all the way and took care of all the repairs satisfactorily
I had an excellent experience purchasing my GLC250 at Mercedes Benz of Pleasanton CA, USA
I had an excellent experience purchasing my GLC300 at Mercedes Benz of Pleasanton CA, Mr. Ly Nguyen an outstanding salesman and extremely satisfied entire purchasing process . Highly recommended him to all my friends Really appreciate Ly you are 10 stars! Henry Chao
Jorge is friendly, responsive and helpful! Knowledgeable, attentive, good service Quick service Availability and I'm very satisfied
Excellent service from check in, to pick up! Received a rental car, video from mechanic showing details of service! I feel confident with Shane & service employees. Plus, great coffee & snacks. Thank you for wonderful service team!!????????????
Great work and very professional Everything was done in a very timely matter Lance was great to work with
We worked with Jeff Lao to make our purchase. Jeff was great. We ordered our car from the factory in Germany. Jeff kept us updated about progress: When it would be manufactured; when it was manufactured; when it was shipped; what ship it was on (which allowed us to track it on Marine Traffic); when it would ship from the port of entry; and when it would arrive at the dealership. He made the purchase easy and he was pleasant to work with. MB of Pleasanton is lucky to have him.
We have bought four vehicles thee, great service before during and even after the sale... Lee takes the time to answer all questions thoroughly... Highly recommended...
Easy to do business with Time taken to help me understand my concerns Great Service
1 POOR for Results, The New key programming caused a new problem. Driver's door will not lock with new and existing key fob. Before it was brought in to Mercedes-Benz dealer, my old Existing key fob worked perfectly in locking ALL DOORS. Dealer programming error caused this problem. Analysis charges will be borne by Dealer, due to technician's error. Thus leaving me without use of my vehicle. And, we will see how long it takes for the resolution. Izaiha Homa, Advisor, was professional in his handling of this gross error. Dennis Bravo, 23oct2026, Friday, 12:51pm.
