Customer Testimonials

We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our ... Read More

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DealerRater - Oct 12, 2024

We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our family and friends

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I was misled about several features of the 2024 GLC 300 I purchased brand new in September 2024. Test drove the C class and was told the GLC has an identical interior and features. That is not true, I found out AFTER purchase. Now I'm stuck with this car and those features cannot be added in. Spent 65k and I am left with bitterness after this transaction. It's just dishonest, bait and switch.

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I would like to give a "5 STAR+" rating to Mr. Kym Chu. He has been absolutely brilliant in making things happen for me. I truly believe that he has stretched himself above and beyond to make me a proud owner of EQS 580 SUV 4 MATIC (Pinnacle Trim). In fact this is not the first time, It's for the third consecutive time that I have been relying on him (and only him) to get a Mercedes. Thank you so much Kym!! Really appreciate your cooperation. Hope this relationship will grow even further.

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5 stars for Kym Chu helping us On our G wegon thank you for helping us we will definitely come back again on our next car !

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ZERO STARS. 2019 AMG vehicle with 50,200 miles. Check engine light came on. Oil pressure pump control valve had failed. Purchased a CPO warranty "the best warranty you can get...bumper to bumper to 100,000 miles" and dealer denies repair and quotes a repair cost of $6500. After repeated requests to show me where in the warranty this is excluded, no response. I HAVE BOUGHT 3 VEHICLES FROM THIS DEALERSHIP. DO NOT GO HERE.

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Carlos Ramos was very nice and professional and I received my service immediately and also very well.

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This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective ... Read More

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DealerRater - Dec 29, 2023

This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective car) all they offered was to buy the car from me and sell me another one at a loss! Unbelievable! I feel conned and I’m going to lawyer up! Never expected that from Mercedes…

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I researched the car I wanted and found it at Mercedes Benz of Pleasanton. Jakob Aini was my representative who saw it through. He even drove me to the rental company where I dropped the rental car off so I could drive my new car home. There are a lot of steps to buying a car. All in all, a pleasant experience!

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Mercedes review Service ends at sale. This dealership sold me a 2022 GLE then pointed me to corporate when the car had multiple issues. I am beyond disappointed they did not stand behind their $75,000 product. For over 10 years I have been a loyal Mercedes customer; two time return customer to this dealership. I experienced 4 significant issues with my 2022 GLE 450 in the first year of ownership - that is not acceptable, particularly at this price point. They sent me to corporate to apply for lemon law status and then washed their hands. I would never give my business to this dealership again ... Read More

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DealerRater - Oct 4, 2023

Mercedes review Service ends at sale. This dealership sold me a 2022 GLE then pointed me to corporate when the car had multiple issues. I am beyond disappointed they did not stand behind their $75,000 product. For over 10 years I have been a loyal Mercedes customer; two time return customer to this dealership. I experienced 4 significant issues with my 2022 GLE 450 in the first year of ownership - that is not acceptable, particularly at this price point. They sent me to corporate to apply for lemon law status and then washed their hands. I would never give my business to this dealership again and if this isn’t resolved, I will never buy a Mercedes again.

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Once a great dealership that honored their commitments and now has lost touch with many loyal clients. If you buy a car there DO NOT PREPAY FOR MAINTENANCE SERVICE PACKAGE because if you are like me, they won't honor their commitment and it will end up costing you more money. I have purchased three cars from this dealer and used them almost exclusively to service my vehicles (one vehicle we purchased was a Volvo so we did not bring it in but the other two Mercedes were exclusively serviced there). Julia and Lance were always great and even though ... Read More

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DealerRater - Jun 4, 2023

Once a great dealership that honored their commitments and now has lost touch with many loyal clients. If you buy a car there DO NOT PREPAY FOR MAINTENANCE SERVICE PACKAGE because if you are like me, they won't honor their commitment and it will end up costing you more money. I have purchased three cars from this dealer and used them almost exclusively to service my vehicles (one vehicle we purchased was a Volvo so we did not bring it in but the other two Mercedes were exclusively serviced there). Julia and Lance were always great and even though I could get my car serviced at other locations for less money, I always felt very loyal to this dealership based on their service. When I purchased my last vehicle the finance manager talked me into prepaying for the first three services. It was discounted and by paying the first three upfront there was a savings. Covid happened, work from home and turns out my third service (B) didn't turn on until this month. I set the appointment over the phone right away and confirmed that my third service would be free since I prepaid it when I purchased the vehicle. After getting put on hold I was notified that it would not be honored because it expired. I asked why because I haven't even put 30,000 miles on my car with covid and work from home and have never been late to bring my car in for service. They indicated it expires after three years. If you don't use all three prepaid services in three years then you don't get to use them. In my case it was about 4 years based on not driving much in those four years. I asked about an extension for Covid and they indicated it was 90 day extension. What if I drove less than 8,000 miles a year and the light never notified me to come in, received no call or mailer? They indicate we recommend bringing it in every year regardless. Well that sucks, wish somebody would have notified me. I was given a corporate number they gathered the info from my looked up my mileage confirmed it hadn't missed a normal mileage service appointment but because I fell outside the 90 day allowance they gave for covid, they couldn't honor my prepaid service. Interesting, because covid lasted much longer than the 90 day allowance given and I just received my notification to bring the car in for service. I called Pleasanton Mercedes after asked to cancel my service appointment and asked the GM to please call me. I have not received a call. I emailed corporate again letting them know I would share my experiences with the office of the President and on social media and she indicated that is fine, these all get directed my to me, I am the office of the President. Ironically, in the past two weeks I've received email offers to trade in our vehicles and purchase new vehicles and today I even received a coupon for B Service- all from Mercedes of Pleasanton. Very frustrating a company would essentially tell a loyal customer to go leave and never come back by their actions. Sadly, this experience has left me with such a bad taste in my mouth, I will never do business with Mercedes of Pleasanton or Mercedes again. If they cant honor a prepaid maintenance package their very own finance team sold me on, that's just completely unethical and I'll take my business elsewhere. Very disappointing!

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Great dealership. Very easy to work with to get a deal. Sales rep are very respectful.

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I had an issue with this dealer and want to give them a shout out for resolving my issue and doing it in a great way. Thanks much to Lance and the Service team!!

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Went with my wife to look for a new SUV. Met John Modica he explained the difference between the models was very friendly. Very helpful.. He was extremely low pressure found this something that fit our budget perfectly. Thank you so much.

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We found a GLA250 in the right interior and exterior . The dealership was both helpful and were able to put a great deal together. They then went out of their way to make sure the car was perfect including adding a full tank of gas.

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Mostafa was awesome. His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. He is the best auto dealer I have ever worked with in my 55 years of buying cars. Thank you to your dealership for having such a high quality person to serve customers!

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Friendly Staff. Clean facility and lots of inventory to choose. Fast and easy clear financing options

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They are big liars bad experience false advertising wanted to charge $75000 mark up which was not reflected on the ads they are really trying to get people to call

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Took my sprinter in for warrenty work when i got it back made it one day def light comes on,. Took it to dealer in Oklahoma they find sensor just swinging not even in pipe... Call Pleasanton they say they will make it write... I pay 320 to get sprinter back been waiting 3 months still no check.. i have all text messages lance said check was non the way .. mechanic leaves sensor out.. service writer lance is a liar and left me holding the bill

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This is specifically about David Lin in finance his cheap salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. David Lin in the finance department is very condescending once you decide not to buy his warranties. He takes it personally and then gets very rude and condescending. I did not want to purchase an extended warranty nor GAP. Followed by comments like "I guess you don't believe in insurance", "You will lose so much money without this insurance" "What ... Read More

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DealerRater - Aug 16, 2021

This is specifically about David Lin in finance his cheap salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. David Lin in the finance department is very condescending once you decide not to buy his warranties. He takes it personally and then gets very rude and condescending. I did not want to purchase an extended warranty nor GAP. Followed by comments like "I guess you don't believe in insurance", "You will lose so much money without this insurance" "What if I gave it to you at any price, still don't want it?" All that is ok, we are used to cheap salesman tactics. Even though it's a new era where sales have progress to honesty and integrity. These tactics are what you would expect at a corner used sales car lot. All that aside 2 major issues really stood out. David Lin proceeds by stating my wife and I don't live at the same address!? Really, have some self dignity! Then David Lin tosses my driver's license back at me where it slides and hits the floor! After handing David my license how dare he throws it back. I understand he may be hungry for his commission but not every car sales end with buying add ons.

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I purchased my 2012 Mercedes C250 from Mercedes Benz of Pleasanton in 2014. They have performed all the maintenance and repair services since the time of purchase. In January of 2021, I brought my car in for a repair that was not covered by warranty and was estimated to cost $1400 plus tax. After shopping around at nearby foreign car repair establishments (all of which quoted me a price far lower than Mercedes of Pleasanton), I decided to continue having Mercedes of Pleasanton perform my repairs, including this one. When the repairs were completed, I picked up my car and drove a short distance ... Read More

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DealerRater - Aug 16, 2021

I purchased my 2012 Mercedes C250 from Mercedes Benz of Pleasanton in 2014. They have performed all the maintenance and repair services since the time of purchase. In January of 2021, I brought my car in for a repair that was not covered by warranty and was estimated to cost $1400 plus tax. After shopping around at nearby foreign car repair establishments (all of which quoted me a price far lower than Mercedes of Pleasanton), I decided to continue having Mercedes of Pleasanton perform my repairs, including this one. When the repairs were completed, I picked up my car and drove a short distance home. The next time I drove the car, I reached into my console only to find that all of the gift cards (roughly $900 in value) were missing, stolen actually. No one other than me and Mercedes Benz of Pleasanton had access to my car. I called on January 25, 2021, the next business day to address the issue and was told someone would get back to me within 24-hours. It took management two weeks before they called me back just to say, “They’ll investigate the matter.”. Approximately 7 ½ weeks passed before management got back to me saying “Yes, an employee had stolen from me.” and approximately 5 months passed before I was reimbursed the gift card value. To add insult to injury, management initially offered me a service credit of $745, which is $155 less than the total value of the gift cards, to be used at their dealership. When I said a service credit would not work for me, they said it was either a service credit or nothing. I tried contacting Mercedes Benz USA to see if they could help but received a generic response stating that each dealership is independently owned and to contact the dealership directly. I had to contact upper management multiple times to get the issue resolved. My hope was that purchasing a higher end car with brand recognition such as Mercedes Benz would expose me to better customer service. My biggest concern is that not only was there no sense of urgency in fixing the wrong done to me by one of their employees, their mismanagement of the situation and utter dismissal of me, their loyal customer, made it seem like they were doing me a favor when I was the violated party. They weren't very apologetic, were slow in rectifying the situation (crime actually, let’s face it, their employee stole), and did not make me feel like a valued customer of 7 years. I had every intention of purchasing a Mercedes GLB for my next car, but I cannot in good conscience purchase a Mercedes knowing that this is how this dealership and their corporate parent company treats their customers. I’d encourage you to think twice before giving your money to any business that is not interested in valuing their customers and quickly fixing substantial errors like employees stealing from customers. I’ve attached a timeline of what happened. I hope this helps. Timeline of Events 1/19 – Delivered car to Mercedes of Pleasanton for overnight drop-off. 1/20 – Scheduled repair. 1/21 – Repair completed; picked-up car; drove straight home. 1/23 – Discovered gift cards were missing. (First time driving car after pick up from service.) 1/25 – Contacted my service advisor to report missing items. Was told I would be contacted in a day. 1/29 – Sent text to service advisor re status of claim. 02/01- Called service advisor. Was asked to provide a list of missing gift cards. Was told I would receive a status update within 24-hours. 02/05 – Was called by Service Manager who informed me that she was aware of the situation and that they were investigating. 02/11 – Last communication from Mercedes of Pleasanton - Received a call from Service Manager stating that they were still investigating the matter. 2/23 – Sent email to Mercedes Benz USA regarding this matter with updated gift card list. 2/24 – Received generic response from Mercedes Benz USA (corporate parent) stating dealerships are independent, and that my letter would be forwarded to Mercedes Benz of Pleasanton 3/19 – Received a call from Service Manager stating that their investigation was concluded confirming that one of their employees had stolen my gift cards. She offered me a service credit for $745. 3/23 – Sent email to General Manager, Service Director, Service Manager asking for full cash refund of gift card value. 3/23 – Received email from General Manager stating I would receive a check in the full amount of the items stolen. 4/13 - Emailed General Manager regarding status of check as I had not received it. 4/13 - Received email saying he thought it was handled. 4/22 – Having not received my check, I file police report with Pleasanton Police Department . 4/28 - Called Mercedes Benz to speak with General Manager. Was not available, message left. 5/4 – I was contacted from someone in the Finance Department regarding issuing a check, inquired about my address. 5/7- Received check from Mercedes Benz of Pleasanton, FINALLY!

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THIS DEALER LIES AND CHEATS PEOPLE BE CAREFUL. I usually do not file complaints but this dealer lied to me about the car I bought. When I called about it I was hung up on by the sales manger. I was cheated by them in reference to multiple issues. I purchased a Certified pre owned SL 400 and was told they put four new tires ion the car. They looked very clean and I trusted the dealer because I could not imagine they would lie. I have had Mercedes cars for thirty years and always found their dealers honest. It is 8,000 ... Read More

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DealerRater - Jun 5, 2021

THIS DEALER LIES AND CHEATS PEOPLE BE CAREFUL. I usually do not file complaints but this dealer lied to me about the car I bought. When I called about it I was hung up on by the sales manger. I was cheated by them in reference to multiple issues. I purchased a Certified pre owned SL 400 and was told they put four new tires ion the car. They looked very clean and I trusted the dealer because I could not imagine they would lie. I have had Mercedes cars for thirty years and always found their dealers honest. It is 8,000 miles later, when I had the car serviced by another dealer I was told the tires where never changed and I needed new tires for $2,200. There where a few other issues but the they blatantly lied about putting on all new tires. We where very clear that I would not purchase the car without new tires and they assured me they where new.

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Horrible service in sprinter department , Manager MARK WASHINGTON and Associate VIRGIL CANSECO not professional , not friendly ,HORRIBLE CAR BUYING EXPERIENCE , I wasted time trying to buy sprinter

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Purchased a used cargo van from this dealer, and when they cleaned the cargo area of the van on the morning that I came to pick up the van, they had sprayed water on the floor of the cargo area of the van, and water had seeped underneath to the carpet pad attached to the rubber floor liner in the cargo area. First they argued that it wasn't wet, then when I reached under and could feel the water in the pad and forced them to do the same thing with their fingers, the "reconditioning service manager" ... Read More

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DealerRater - Mar 24, 2021

Purchased a used cargo van from this dealer, and when they cleaned the cargo area of the van on the morning that I came to pick up the van, they had sprayed water on the floor of the cargo area of the van, and water had seeped underneath to the carpet pad attached to the rubber floor liner in the cargo area. First they argued that it wasn't wet, then when I reached under and could feel the water in the pad and forced them to do the same thing with their fingers, the "reconditioning service manager" agreed to remove the liner and pad, turn it over to dry out the carpet padding, and clean the musty smell out of my new van. When I returned two days later, they had parked it on the rooftop level of the garage, had not removed the liner or the padding, (they had only partially lifted the back half of the liner and carpet pad up to let a little air in to that area), and they rolled down all the windows and opened the doors as and parked it in the sunlight. The sales guy assured me it would be fully dried out, clean and ready to go in two more days. Two days later I picked up my van, and after the first night at home it was filled with the odor of mold. Sure enough, I removed all the carpet, and there was mold and moistur eon the floor, and the carpet padding was soaking wet, on the entire front third of the floor liner in the cargo area. The moisture meter reading I took was 33% on the carpet padding under the liner. Sent photo to them, contacted them, no response. These guys are crooks...buyers beware. I will never shop there again.

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Horrible service department. I took my 2020 car for warranty service and they made all the excuses to charge me for the repairs. never going back there. avoid it at all costs.

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They made false claims about their service contract. Then their service department ripped me off. The service manager, Mark, is a lier. DO NOT TRUST HIM!

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Avoid this dealership at all cost. I bought an used Acura TL from them several weeks ago. I only got one key for the car I bought. Both before and after I bought the car, I kept asking for the second key since every car should have them right? My sales Jenny just told me not to worry, she will ask somebody to look it for me after the manager came back so I agreed to closed the deal base upon that. Afterwards Jenny kept telling me she would check on it but weeks passed by and I still didn'... Read More

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DealerRater - May 8, 2019

Avoid this dealership at all cost. I bought an used Acura TL from them several weeks ago. I only got one key for the car I bought. Both before and after I bought the car, I kept asking for the second key since every car should have them right? My sales Jenny just told me not to worry, she will ask somebody to look it for me after the manager came back so I agreed to closed the deal base upon that. Afterwards Jenny kept telling me she would check on it but weeks passed by and I still didn't get the key. So I decided to give them a call. Their sales manager answered and told me I should contact Jenny and he is not responsible for this. I told him the whole situation which I asked Jenny for the key and waited several weeks now. He checked the record for me and told me that on their system, there is only one key that are associated with this car. He also told me that "you bought a car which is nine years old! We sell it as it is! We have only one key and we have what we have! I know you may negotiate differently if you knew that the car only have one key but sir, you already get the discount and you did not pay for the full price sir!" Just Because I got a discount on the car and just because my car is nine years old, I suddenly got no right asking for some basic integrity from them to let me know the situation before I bought the car. EXCUSEEE ME??? What happened before I bought the car? What happens to all of those promises you made before you close the deal with them? Shouldn't I get acknowledged that the car only have one key before I bought it????? To me this key or even this car don't worth too much but that's not the point. To me this whole experience of buying the car just seems like some trick they play and after the deal, you have zero support and service. Please be aware and give it a second thought before you come to this dealership.

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Bought a certified ml 350 salesman David promise us to sign papers and we will fix net behind pasanger seat. But now when I went there they say no so please don't buy car at pleasenton mbz.

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HORRIBLE CAR BUYING EXPERIENCE I am in the process of purchasing a car from Mercedes-Benz of Pleasanton. It has been the most horrible car buying experience of my lifetime. Although I am the customer, and made this huge purchase, I am left feeling like my business doesn't matter and that I am a nuisance. We purchased our vehicle using our credit union, and the bank sent a cashier's check to the dealership for the full amount of the vehicle. You would think that's it, right? Bank certified check in hand = Keys in hand, in any other world. ... Read More

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DealerRater - Dec 13, 2018

HORRIBLE CAR BUYING EXPERIENCE I am in the process of purchasing a car from Mercedes-Benz of Pleasanton. It has been the most horrible car buying experience of my lifetime. Although I am the customer, and made this huge purchase, I am left feeling like my business doesn't matter and that I am a nuisance. We purchased our vehicle using our credit union, and the bank sent a cashier's check to the dealership for the full amount of the vehicle. You would think that's it, right? Bank certified check in hand = Keys in hand, in any other world. The dealership has explained to me that they usually wait until the CASHIER'S CHECK clears, before they deliver a vehicle. I know this to be untrue; my friend who referred me there paid by personal check, and immediately drove his car from the lot. I can only assume that race plays a part. I am a black man. Although I am paying by cashiers' check, my salesperson explained to me that because of my credit (on the report they ran illegally; we paid cash), they would need to hold the car. A paid for car, that I didn't use them to finance. Biggest bunch of crap I've ever heard. I am looking forward to getting my car, and running as far away from this place as I can. Do yourself a favor, patronize one of the many other MB dealers in the area, like I will for servicing my Benz. You may find that you are less of a nuisance and are treated more like a paying customer. I will speak to my attorney to find out what remedies are available.

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Let me preface this as buyer beware!! DONT BELIEVE them , car fax crap, take the vehicle and have in inspected by another mechanic.I purchased a CPO 14 mercedes GL for 80k with 1000 miles. Salesmen was friendly, Vehicle was in and out of the shop 6 times in the first year of ownership, multiple problems with sensors going bad, seatbelts breaking, turbo problems, engine going into safety mode and not accelerating which throws ZERO codes and they have no idea how to fix nor fix because they couldnt replicate, I had to wait until the problem happened and drive it that way ... Read More

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DealerRater - Apr 30, 2018

Let me preface this as buyer beware!! DONT BELIEVE them , car fax crap, take the vehicle and have in inspected by another mechanic.I purchased a CPO 14 mercedes GL for 80k with 1000 miles. Salesmen was friendly, Vehicle was in and out of the shop 6 times in the first year of ownership, multiple problems with sensors going bad, seatbelts breaking, turbo problems, engine going into safety mode and not accelerating which throws ZERO codes and they have no idea how to fix nor fix because they couldnt replicate, I had to wait until the problem happened and drive it that way all the way to them so they can hook it up, this took 2 years before they could figure it out. I was lightly rear ended in a parking lot and had to replace the bumper, I took it to a Mercedes certified shop and was told by them that the upon inspection and replacing the bumper that this vehicle has been in a previous accident. BIg help the carfax with zero problems showed. SHADY dealer, not worthy of being a mercedes dealer., service department like most have said is true, slimy and shady service people who offer fake smiles and no quality service, will not buy another vehicle here or have service here. Hope this review helps someone else out there.

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I have been to many Bay Area dealerships and Pleasanton Mercedes is just awesome. I can’t believe they got less than 5 stars. Every time I been there they have gone out of there way to help me. The service advisors have all been courteous. Get to know the folks there and have a level of normal expectations and all will be golden.

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Every time I walk into this place to get my car serviced, I feel like I am unwanted. No smiles. No friendly behavior. The service guy does not even look me into my eye. By far the worst service center. I have been to several Mercedes dealerships nationwide and this one sucks. The service man did not even fill air in the tyres when the car tyres had low pressure.

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We previously had wonderful experiences at this dealership. What is tough is the services is not consistent throughout the entire team. Our sales rep was great(Virgil). Then the brand new vehicle we purchased within two weeks had smoke piling into the vents from the engine. We brought it in and our Rep was barely involved and lacked follow up. Then a week later same problem. I called to odviously exchange the vehicle as anyone would. I was transferred to a sales manager who said"it's like me buying a house, you can't return it". His ... Read More

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DealerRater - May 18, 2017

We previously had wonderful experiences at this dealership. What is tough is the services is not consistent throughout the entire team. Our sales rep was great(Virgil). Then the brand new vehicle we purchased within two weeks had smoke piling into the vents from the engine. We brought it in and our Rep was barely involved and lacked follow up. Then a week later same problem. I called to odviously exchange the vehicle as anyone would. I was transferred to a sales manager who said"it's like me buying a house, you can't return it". His name is Raymond.... it's a shame how far away from customer service this dealership has come. But more importantly you should know that they focus on protecting there bottom line more than running an ethical business ... buyers beware.

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MB of Pleasanton has very bad and I meant very bad Service. Let me tell you what happen to me. I bought two Cars from them since last year. Bought extra prepaid maintenance. Brought my completely new car in for some installation on parts. Was told it be done in a day. Got a shuttle service back to work. End of day they call and said you need to leave overnight. What the heck! and no one come pick me up from Shuttle so I can get a rental car. I had to take UBER back to their place for ... Read More

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DealerRater - Nov 24, 2016

MB of Pleasanton has very bad and I meant very bad Service. Let me tell you what happen to me. I bought two Cars from them since last year. Bought extra prepaid maintenance. Brought my completely new car in for some installation on parts. Was told it be done in a day. Got a shuttle service back to work. End of day they call and said you need to leave overnight. What the heck! and no one come pick me up from Shuttle so I can get a rental car. I had to take UBER back to their place for a rental car. Now you tell me what kind of service is this? Pick up the car two days later. The service manager name JULIA was a grumpy, very unpleasant, prejudice against other race, unfriendly manner, never apologized or at least accommodate the customer to waive the fee of the installation etc. The service advisor overcharged my invoice and didn't realize it until I pointed out to him. They don't deserve to work at a prestige company like Mercedez Benz and what kind of bad attitude customer service are they serving??. I will spread the words to others MB owners that what a disappointment I have in MB of Pleasanton.

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I bought a preowned E350 coupe from this dealership a couple month ago and not to mention, it was my worst experience ever from the moment you walk in, to until you close the deal. To start with, while we were reviewing their inventory, their Internet Sales associate David Castro seems least interested in entertaining us going through the cars and even mentions that I may not be able to buy it.. like Really ?? Who are you to define that ? To add further, somehow we managed to close the deal and agreed to return with the payment cheque (from my ... Read More

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DealerRater - Jul 4, 2016

I bought a preowned E350 coupe from this dealership a couple month ago and not to mention, it was my worst experience ever from the moment you walk in, to until you close the deal. To start with, while we were reviewing their inventory, their Internet Sales associate David Castro seems least interested in entertaining us going through the cars and even mentions that I may not be able to buy it.. like Really ?? Who are you to define that ? To add further, somehow we managed to close the deal and agreed to return with the payment cheque (from my bank, as I had a pre-approved loan and did not wish to go with MB Finance), David talked us into putting up a petty downpayment to block the car. We returned two days later to take the delivery and was informed that as part of Memorial Day deals, Mercedes is offering a 2- year free prepaid maintenance program on CPO E-class vehicles. And although we should have been entitled for the offer, David devoid us the offer because he had reported our Sale on 30th of last month (just to raise his Sales Bonus for previous month). What a crap !! We reached out to his Manager informing him of the situation and he promised us to get the offer added to our purchase from the backend and requested to us go forward with the purchase. To our surprise, this wasn't accomplished either. By far, the worst experience even while spending nearly $48k on a car. Have been suggesting my family and friends to not visit this dealership even if they try to lure you with 100 lucrative specials.

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I recently came in to this dealership to buy my C300 and had a great experience start to finish. They had a bunch of really nice inventory right out front to choose from and when I found the right one the rest was pretty easy. I did a lot of research before coming in so I knew what a good price was and I got it. I was very happy with everything. Would come back again.

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I purchased a used Mercedes Benz C230 from Mercedes Benz of Pleasanton. The car had one owner and I was shown all service records. Months after the purchase the check engine light came on. I live 26 miles east of Pleasanton, so I took it to Autobahn Motors in Tracy. The mechanic told me the dealership did a required recall service, but they did it wrong and there was oil in the wire harness and control module. I took it to Mercedes Benz of Pleasanton. They said there is no oil in the harness or control module and that I had ... Read More

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DealerRater - Nov 6, 2015

I purchased a used Mercedes Benz C230 from Mercedes Benz of Pleasanton. The car had one owner and I was shown all service records. Months after the purchase the check engine light came on. I live 26 miles east of Pleasanton, so I took it to Autobahn Motors in Tracy. The mechanic told me the dealership did a required recall service, but they did it wrong and there was oil in the wire harness and control module. I took it to Mercedes Benz of Pleasanton. They said there is no oil in the harness or control module and that I had other problems. Suddenly, over 1.5 years later, consistent check engine light issues, over $7,000 spent and continuous NO there is no oil in harness and control module, NOW there is oil in the harness and control module. Mercedes Benz of Pleasanton told me the car has too many miles on it for them to fix the issue they caused, but they would check with corporate. After being told I would get a call back and having to take the initiative to call Mercedes Benz of Pleasanton myself, I was told corporate would not pay for the fix because the program expired, so it would cost me $5,000 to fix. Now the car is inoperable unless I pay $5,000 for Mercedes Benz of Pleasanton deceitful business practices. I was told on several occasions they would call me back and Mercedes Benz of Pleasanton never did. The mechanic from Autobahn was kind enough to phone Mercedes Benz of Pleasanton and was told corporate will not pay for it, so there is nothing Mercedes Benz of Pleasanton will do. As a consumer you have choices. If you prefer poor customer service, lies, being charged for work that may or may not have been needed and an unwillingness to fix problems caused by your dealership, Mercedes Benz of Pleasanton is your place.

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So when your spending 80.000 to 100.000 for a car and part of the sales pitch is how great the service department is , Oh and by the way you gat a loaner car while your car is being serviced . You better ask how many cars are serviced in average , and ask how many loaners are available . This is my 4th request for repair and I received a loaner 1 time . So Mercedes do break down ,plan on having a second car or a budget for a rental because they are not renting you a car.

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I purchased a used vehicle from Mercedes-Benz of Pleasanton recently. Let me just start by saying, DO NOT BUY HERE! I saw the SUV online and liked it because it looked clean in pictures, was a 1 owner vehicle and was 4x4. I drove 5 hours to buy this vehicle. What a mistake! I traded in a truck that was only one year old, cost me $70k new and was immaculate. I was hoping the pre-owned vehicle I was purchasing from a huge Mercedes-Benz dealer would at least be detailed and looked over by the service department properly. Immediately, my salesman was ... Read More

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DealerRater - Jun 27, 2014

I purchased a used vehicle from Mercedes-Benz of Pleasanton recently. Let me just start by saying, DO NOT BUY HERE! I saw the SUV online and liked it because it looked clean in pictures, was a 1 owner vehicle and was 4x4. I drove 5 hours to buy this vehicle. What a mistake! I traded in a truck that was only one year old, cost me $70k new and was immaculate. I was hoping the pre-owned vehicle I was purchasing from a huge Mercedes-Benz dealer would at least be detailed and looked over by the service department properly. Immediately, my salesman was being shady but I still wanted the vehicle so I went along with it. When I arrived at the dealership I met the salesman and we took a quick 1 mile test drive. I was in such a hurry to buy it and get out of there because of my 5 hour drive back home that I didn't overlook the vehicle properly. Mistake, but didn't really think I needed to from a dealership like this. Let me add that I paid full asking price for this vehicle. Few days later I had a mechanic look it over and gave me a list of items the vehicle needed. It needed an oil change, front and rear differential fluid, new tires(only about 15% left), a update on the gps and a couple other things. The main problem was that there was a misfire that we thought originally was the torque converter but was actually a misfire. Vehicle needs all new spark plugs and coils. So now I've purchased a vehicle at full sticker and I have to turn around and sink $2,000+ into it to run properly. Kind of rediculous... I've been talking with the owner of the dealership everyday about these issues and he doesn't want to do anything about it. He basically told me that he does the bare minimum servicing used cars and if I wanted a nicer car I should of bought new. Being in a very prominent sales position myself, I would never treat a customer like MB of Pleasanton treated me! I have always tried to rectify mistakes and correct them even if it means paying for it myself! I wish this dealership would care about what they sell and take pride in their career. I was flabbergasted when the owner of this dealership showed no interest in fixing anything and told me "sorry, cars are as is". Well, he did offer something, he told me to drive another 5 hours each way to their dealership and they will "look at it". What a joke! A little sincerity and taking responsibility for overlooking a vehicle and not safety and servicing a vehicle before sale would of fixed this. It's scary enough buying cars from most car salesman...they never tell the truth! If you want a good experience try Mercedes-Benz of Encino or anywhere else, just not here! Oh, and I haven't heard from the salesman yet. You would think when buying a car that they are getting paid a commission the least the salesman could do is call me or send me a letter a few days later asking how I'm liking the car without trying to sell me something.

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Don't bother with these guys. They had the exact car i was searching for in stock, however I live in Oregon. Its a 10 hour drive down to Pleasanton from here. I spoke with Kym Chu and I explained my situation and told him what I wanted to do. He quickly verified the car was there. I then asked about giving them a deposit and holding the car till I got down there. He went on this whole rant about how they have 25 salesman, and they don't hold cars and it would be a risk, and so forth. Even ... Read More

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DealerRater - Jan 5, 2014

Don't bother with these guys. They had the exact car i was searching for in stock, however I live in Oregon. Its a 10 hour drive down to Pleasanton from here. I spoke with Kym Chu and I explained my situation and told him what I wanted to do. He quickly verified the car was there. I then asked about giving them a deposit and holding the car till I got down there. He went on this whole rant about how they have 25 salesman, and they don't hold cars and it would be a risk, and so forth. Even saying I should not look so far out of portland for a car. He was extremely rude, arrogant, and wouldn't even let me speak to a manager. I am still very bitter and angry. I have traded cars over 60 times in my life and this by far takes the cake.. I've never been treated so badly before. I can't vouch for ther service department, but after dealing with this goof ball, who made it CLEAR they where only after selling and pushing through as many cars as they could, I will just have to lick my wounds and keep looking.

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Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (... Read More

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DealerRater - Apr 7, 2013

Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (willing to do what it takes to service the client). We've had the opportunity to choose & select the car that we wanted. All of them were instrumental in us walking out with a new 2013 E350. Thank you for making it seamless & that's what car buying experience should be like everywhere else. You can certainly expect no pressure, comfort & ease of buying a new or used car at Fletcher Jones Mercedes in Fremont. Personal connections is what we've made at the dealership!! Thank you again for the amazing experience!!

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I was over 300 miles from home when the SRS (Supplemental Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle in immediately to have service tech Brad run codes. They assured me my vehicle was safe to drive and to bring it in first thing Monday morning (ahead of scheduled appointments) to have it repaired. 7:30am I met with Rick, another Service Advisor, he wrote me up and had me shuttled back to my hotel. Within 2 hours he called stating my vehicle was ready and a ... Read More

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DealerRater - Jul 30, 2006

I was over 300 miles from home when the SRS (Supplemental Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle in immediately to have service tech Brad run codes. They assured me my vehicle was safe to drive and to bring it in first thing Monday morning (ahead of scheduled appointments) to have it repaired. 7:30am I met with Rick, another Service Advisor, he wrote me up and had me shuttled back to my hotel. Within 2 hours he called stating my vehicle was ready and a driver was on his way to pick me up. This service department treated my SRS issue with great concern and care. They also recognized my need to return to So Cal ASAP and helped me meet my goals. I was on my way back home by 10:30am! SIMPLY AMAZING!!!

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Get everything in writing and don't trust the verbal agreements or the 'options' documented and told are included in your new car. Make sure you see the vehicle and check the options before you buy. Retaliation for honest survey to MB corporate offices will be expected from Pleasanton MB, and MB USA won't do a thing...no customer service.

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