Customer Testimonials

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DealerRater Sep 14, 2022

Mostafa was awesome. His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. He is the best auto dealer I have ever worked with in my 55 years of buying cars. Thank you to your dealership for having such a high quality person to serve customers!

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DealerRater Jun 15, 2022

Friendly Staff. Clean facility and lots of inventory to choose. Fast and easy clear financing options

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Cars Nov 1, 2021

I have been looking for a nice second gen Honda Pilot for quite some time and live in Western Washington. I found what sounded like a really nice one online and sent an inquiry and received a response from Mike Malott. He was very honest and upfront about the long distance purchase process and gave me a fair and honest description of the Pilot. He helped me with every step of the long distance process and I went ahead with the purchase and had it shipped over 700 miles to me. When I received the Pilot, I was truly amazed at ...

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Cars Feb 8, 2021

Bought a used car and found the process low pressure. The car was like new and priced fairly on the internet. No big sales pitch for an extended warranty.

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Cars Mar 24, 2020

I bought a car using Chris Pham as my sales person. When you buy a car online you have to trust your salesperson and your dealership. The car was shipped halfway across the United States and arrived today, it was better than expected. I trusted my salesperson and dealership and give them an A .

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Cars Oct 23, 2018

I had a great experience here at Mercedes of Pleasanton the person I dealt there was Kris he was extremely knowledgeable and pleasant to talk to you I didn't feel pushed at all I haven't bought a car yet but I will be returning there

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Cars May 9, 2018

My review rating is based on the final outcome of the buying process. I can provide all the details about the process but that would not be relevant to most buyers here. The bottom line is that there were some issues with the car like the leaking front tire & some detailing issues. This should not have happened to a CPO but after a few phone calls to the sales manager and speaking to the GM of the branch, all those issues were fixed. They even helped with additional stuff like nav updates and engine software fix which is not ...

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DealerRater Dec 27, 2017

I have been to many Bay Area dealerships and Pleasanton Mercedes is just awesome. I can’t believe they got less than 5 stars. Every time I been there they have gone out of there way to help me. The service advisors have all been courteous. Get to know the folks there and have a level of normal expectations and all will be golden.

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DealerRater Apr 26, 2016

I recently came in to this dealership to buy my C300 and had a great experience start to finish. They had a bunch of really nice inventory right out front to choose from and when I found the right one the rest was pretty easy. I did a lot of research before coming in so I knew what a good price was and I got it. I was very happy with everything. Would come back again.

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DealerRater Apr 7, 2013

Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (...

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DealerRater Jul 30, 2006

I was over 300 miles from home when the SRS (Supplemental Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle in immediately to have service tech Brad run codes. They assured me my vehicle was safe to drive and to bring it in first thing Monday morning (ahead of scheduled appointments) to have it repaired. 7:30am I met with Rick, another Service Advisor, he wrote me up and had me shuttled back to my hotel. Within 2 hours he called stating my vehicle was ready and a ...

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