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Mercedes-Benz of Pleasanton

Open Today! Service: 8am-5pm Open Today! Sales: 9am-6pm

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Mercedes-Benz of Pleasanton Reviews


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DealerRater Oct 12, 2024

We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our ... Read More

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DealerRater Oct 10, 2024

I was misled about several features of the 2024 GLC 300 I purchased brand new in September 2024. Test drove the C class and was told the GLC has an identical interior and features. That is not true, I found out AFTER purchase. Now I'm stuck with this car and those features cannot be added in. Spent 65k and I am left with bitterness after this transaction. It's just dishonest, bait and switch.

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DealerRater Jun 27, 2024

I would like to give a "5 STAR+" rating to Mr. Kym Chu. He has been absolutely brilliant in making things happen for me. I truly believe that he has stretched himself above and beyond to make me a proud owner of EQS 580 SUV 4 MATIC (Pinnacle Trim). In fact this is not the first time, It's for the third consecutive time that I have been relying on him (and only him) to get a Mercedes. Thank you so much Kym!! Really appreciate your cooperation. Hope this relationship will grow even further.

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DealerRater Jun 1, 2024

5 stars for Kym Chu helping us On our G wegon thank you for helping us we will definitely come back again on our next car !

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DealerRater Mar 21, 2024

ZERO STARS. 2019 AMG vehicle with 50,200 miles. Check engine light came on. Oil pressure pump control valve had failed. Purchased a CPO warranty "the best warranty you can get...bumper to bumper to 100,000 miles" and dealer denies repair and quotes a repair cost of $6500. After repeated requests to show me where in the warranty this is excluded, no response. I HAVE BOUGHT 3 VEHICLES FROM THIS DEALERSHIP. DO NOT GO HERE.

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DealerRater Mar 10, 2024

Carlos Ramos was very nice and professional and I received my service immediately and also very well.

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DealerRater Dec 29, 2023

This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective ... Read More

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DealerRater Oct 9, 2023

I researched the car I wanted and found it at Mercedes Benz of Pleasanton. Jakob Aini was my representative who saw it through. He even drove me to the rental company where I dropped the rental car off so I could drive my new car home. There are a lot of steps to buying a car. All in all, a pleasant experience!

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DealerRater Oct 4, 2023

Mercedes review Service ends at sale. This dealership sold me a 2022 GLE then pointed me to corporate when the car had multiple issues. I am beyond disappointed they did not stand behind their $75,000 product. For over 10 years I have been a loyal Mercedes customer; two time return customer to this dealership. I experienced 4 significant issues with my 2022 GLE 450 in the first year of ownership - that is not acceptable, particularly at this price point. They sent me to corporate to apply for lemon law status and then washed their hands. I would never give my business to this dealership again ... Read More

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DealerRater Jun 4, 2023

Once a great dealership that honored their commitments and now has lost touch with many loyal clients. If you buy a car there DO NOT PREPAY FOR MAINTENANCE SERVICE PACKAGE because if you are like me, they won't honor their commitment and it will end up costing you more money. I have purchased three cars from this dealer and used them almost exclusively to service my vehicles (one vehicle we purchased was a Volvo so we did not bring it in but the other two Mercedes were exclusively serviced there). Julia and Lance were always great and even though ... Read More

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Welcome to
Mercedes-Benz of Pleasanton

Your Preferred Mercedes-Benz Dealership in Pleasanton, CA

Whether you are visiting us for the first time, searching for a new or pre-owned vehicle in the Amador Valley area, or looking to schedule an appointment with our auto service department, we hope to assist you every step of the way. Please contact us at any time so we can discuss your requirements in more detail, or visit us at 5885 Owens Drive in Pleasanton, CA.

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Mercedes-Benz of Pleasanton 37.70074853388908, -121.90231853280832.