We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our ... Read More

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DealerRater - Oct 12, 2024

We recently had the pleasure and good fortune of working with Stephen Lao, for the purchase of our Mercedes GLE 450. From his prompt response to our inquiry about the car as well as throughout the transaction, Stephen, personable manner and professionalism coupled with the ability to put together a win-win agreement that is fair to us and the dealership., The experience was further enhanced with our interaction with affable Anand Patel, Finance Manager. Based on our interaction especially with Stephen and Anand as well others at this high caliber dealership we would have no reservation in recommending them to our family and friends

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I was misled about several features of the 2024 GLC 300 I purchased brand new in September 2024. Test drove the C class and was told the GLC has an identical interior and features. That is not true, I found out AFTER purchase. Now I'm stuck with this car and those features cannot be added in. Spent 65k and I am left with bitterness after this transaction. It's just dishonest, bait and switch.

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I would like to give a "5 STAR+" rating to Mr. Kym Chu. He has been absolutely brilliant in making things happen for me. I truly believe that he has stretched himself above and beyond to make me a proud owner of EQS 580 SUV 4 MATIC (Pinnacle Trim). In fact this is not the first time, It's for the third consecutive time that I have been relying on him (and only him) to get a Mercedes. Thank you so much Kym!! Really appreciate your cooperation. Hope this relationship will grow even further.

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5 stars for Kym Chu helping us On our G wegon thank you for helping us we will definitely come back again on our next car !

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ZERO STARS. 2019 AMG vehicle with 50,200 miles. Check engine light came on. Oil pressure pump control valve had failed. Purchased a CPO warranty "the best warranty you can get...bumper to bumper to 100,000 miles" and dealer denies repair and quotes a repair cost of $6500. After repeated requests to show me where in the warranty this is excluded, no response. I HAVE BOUGHT 3 VEHICLES FROM THIS DEALERSHIP. DO NOT GO HERE.

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Carlos Ramos was very nice and professional and I received my service immediately and also very well.

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This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective ... Read More

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DealerRater - Dec 29, 2023

This place is a fraud. Sold me a defective vehicle. The car was giving an alarm and they said they were going to fix is and drop it off. But they didn’t check it. When I brought the car back for service and after 2 days of no response, they finally told me that the defective part is on back order and they don’t know when it will arrive. When asked my sales advisor, he said he no longer works with the company. When asked the sales department for a replacement or refund (because they sold us a defective car) all they offered was to buy the car from me and sell me another one at a loss! Unbelievable! I feel conned and I’m going to lawyer up! Never expected that from Mercedes…

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I researched the car I wanted and found it at Mercedes Benz of Pleasanton. Jakob Aini was my representative who saw it through. He even drove me to the rental company where I dropped the rental car off so I could drive my new car home. There are a lot of steps to buying a car. All in all, a pleasant experience!

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Mercedes review Service ends at sale. This dealership sold me a 2022 GLE then pointed me to corporate when the car had multiple issues. I am beyond disappointed they did not stand behind their $75,000 product. For over 10 years I have been a loyal Mercedes customer; two time return customer to this dealership. I experienced 4 significant issues with my 2022 GLE 450 in the first year of ownership - that is not acceptable, particularly at this price point. They sent me to corporate to apply for lemon law status and then washed their hands. I would never give my business to this dealership again ... Read More

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DealerRater - Oct 4, 2023

Mercedes review Service ends at sale. This dealership sold me a 2022 GLE then pointed me to corporate when the car had multiple issues. I am beyond disappointed they did not stand behind their $75,000 product. For over 10 years I have been a loyal Mercedes customer; two time return customer to this dealership. I experienced 4 significant issues with my 2022 GLE 450 in the first year of ownership - that is not acceptable, particularly at this price point. They sent me to corporate to apply for lemon law status and then washed their hands. I would never give my business to this dealership again and if this isn’t resolved, I will never buy a Mercedes again.

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Once a great dealership that honored their commitments and now has lost touch with many loyal clients. If you buy a car there DO NOT PREPAY FOR MAINTENANCE SERVICE PACKAGE because if you are like me, they won't honor their commitment and it will end up costing you more money. I have purchased three cars from this dealer and used them almost exclusively to service my vehicles (one vehicle we purchased was a Volvo so we did not bring it in but the other two Mercedes were exclusively serviced there). Julia and Lance were always great and even though ... Read More

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DealerRater - Jun 4, 2023

Once a great dealership that honored their commitments and now has lost touch with many loyal clients. If you buy a car there DO NOT PREPAY FOR MAINTENANCE SERVICE PACKAGE because if you are like me, they won't honor their commitment and it will end up costing you more money. I have purchased three cars from this dealer and used them almost exclusively to service my vehicles (one vehicle we purchased was a Volvo so we did not bring it in but the other two Mercedes were exclusively serviced there). Julia and Lance were always great and even though I could get my car serviced at other locations for less money, I always felt very loyal to this dealership based on their service. When I purchased my last vehicle the finance manager talked me into prepaying for the first three services. It was discounted and by paying the first three upfront there was a savings. Covid happened, work from home and turns out my third service (B) didn't turn on until this month. I set the appointment over the phone right away and confirmed that my third service would be free since I prepaid it when I purchased the vehicle. After getting put on hold I was notified that it would not be honored because it expired. I asked why because I haven't even put 30,000 miles on my car with covid and work from home and have never been late to bring my car in for service. They indicated it expires after three years. If you don't use all three prepaid services in three years then you don't get to use them. In my case it was about 4 years based on not driving much in those four years. I asked about an extension for Covid and they indicated it was 90 day extension. What if I drove less than 8,000 miles a year and the light never notified me to come in, received no call or mailer? They indicate we recommend bringing it in every year regardless. Well that sucks, wish somebody would have notified me. I was given a corporate number they gathered the info from my looked up my mileage confirmed it hadn't missed a normal mileage service appointment but because I fell outside the 90 day allowance they gave for covid, they couldn't honor my prepaid service. Interesting, because covid lasted much longer than the 90 day allowance given and I just received my notification to bring the car in for service. I called Pleasanton Mercedes after asked to cancel my service appointment and asked the GM to please call me. I have not received a call. I emailed corporate again letting them know I would share my experiences with the office of the President and on social media and she indicated that is fine, these all get directed my to me, I am the office of the President. Ironically, in the past two weeks I've received email offers to trade in our vehicles and purchase new vehicles and today I even received a coupon for B Service- all from Mercedes of Pleasanton. Very frustrating a company would essentially tell a loyal customer to go leave and never come back by their actions. Sadly, this experience has left me with such a bad taste in my mouth, I will never do business with Mercedes of Pleasanton or Mercedes again. If they cant honor a prepaid maintenance package their very own finance team sold me on, that's just completely unethical and I'll take my business elsewhere. Very disappointing!

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